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FAQs

What Would You Like to Know?

 

How is Otis Refrigeration different from its competitors?

We start from the ground up, with a team of techs that review all calls, with close to 100 Years of experience, to ensure that our team is fully prepared befor they arrive on site. A knowledgeable and friendly staff, no call is too simple too easy too hard or too complicated. We review every call as a team and assign the best field tech or team member to it. We utilize factory parts at all alleviable times and quality generic parts if required. We pride ourselves on empowering YOU! Informing you of every step and option, and utilizing our expertise to offer you the best cost saving and efficient solution, however ultimately its YOUR choice!

What areas does Otis Refrigeration work in?

For general service and maintenance, we work in 4 hour round trip area from Lunken Airport in Cincinnati Ohio. With most of our customer between 15 to 60 minutes for a single trip. We service anywhere in that area from Hillsboro to Dayton to near Louisville and out into Indiana. For installs were available anywhere in the US, providing we can arrange accommodations for our team. Please note we will have to review all legal requirements, licensing and permitting for jobs outside of our normal service area. For Quotes or inquires please contact our team @ 513-321-OTIS (6847)

What advantage does Otis Refrigeration give me from its competitors?

We know nearly all of our competitors very well, and many of them are excellent teams. However, it’s our manufacture connections that is our biggest advantage, we don’t work on only 3 or 5 brands we work on them all, even better we usually know the manufactures on a name basis at the factory. This means not only is your unit being fixed or maintained by factory trained and even on-site coached Technicians, that when the invoice comes in, we will work with the factory to ensure warranty compliance and the quickest possible escalation to a solution. These is a reason why many manufactures consider us their best asset in the field to take care of you!

How much do your products and services cost?

Unfortunately, there is no quick answer. Everything from location, to municipalities to even type of equipment can impact the cost. We do work hard to ensure that our prices our not only fair but as competitive as possible. Our team is not only 100% transparent with the work preform but we are also 100% transparent with our billing. We work hard to make sure that your equipment is running profitably asap and at minimum out of pocket expense to you. On average we find we range anywhere from $50-20 less/invoice than our main competitors. For exact prices please contact our team @ 513-321-OTIS (6847) **Please keep in mind prices for hourly rate are reveiwed yearly and dependant on multiple facotrs, prices for parts an other goods are failry priced based on market value**

What type of customers do you serve?

We are blessed with an amazing portfolio. We have literally done it all. If you or your location have Roof top HVAC or commercial Refrigeration or think you could benefit from adding it then we would love to talk to you about how to save money and maximize return on investment. Some examples of the amazing customers we have are: Real estate office and general office spaces, Hospitals, Healthcare offices, Convenience stores, Ice Cream shops, gas stations, small or single owned restaurants, Large franchises, National restaurants, Scientific facilities, Grocery stores, any size general contractor and many more. We can help with anything from Ground up construction to servicing, maintenance and replacing of existing equipment

What if i have problem with the bill or invoice?

Simply put please contact us as soon as possible. We recognize that there are bad operators out there, who will try to take advantage of you. That’s why we believe in being 100% transparent and working with you. Still problems will arise and were happy to work with you. We operate on very small margins to try and save you as much as possible, we can’t always promise that a bill or invoice will be financially acceptable, but we can promise that we will make it right and that we will work with you and for you to ensure that you are taken care of.

I had Technicians ( Insert name) and they was awesome! can we get them every time?

First, thats great! were exicted that one of our teamates really went the extra mile to leave such an amaizing impression on you. In fact most our amaizing customers have their favorites. Were 100% ok with this. Please know though that we cannot always guarantee a timely response if you only want a certain tech. There is good news though, all of our techs work closely with each other and are available to each other for discussion review and advice. We work hard to deliver the same excellent service you have come to expect from us through all of our technicians. Some of our techs do have specialized experience or skills, but we work hard to cross train and develop avenues for us to ensure our team can service you better. The really great news, every single one of our techs have multiple customers that prefer them ... With such an excellent team, we truly feel blessed and proud to introduce them all to you.

Do you have 24/7 Emergency service?

YES! It’s something we have had for nearly 60 years now and despite the market leaning away from it and the potential burden to our team. We all agree it’s important to ensure we are available to always take care of our customers. Typically, any service calls outside of normal hours are overtime and portal to portal travel. We stock many common parts for nearly all brands, with common generic parts as well, if needed we can open supply houses to get you taken care of immdiately. Additionaly our team has developed "out of the box" solutions for downed equipment such as Walk-ins to ensure you dont lose valuable product. Please note for calls on holidays this can increase rates as well. For further information please contact our team @ 513-321-Otis( 6847)

Does Otis Refrigeration sell equipment?

Absolutely! No matter if its small, large or a custom unit, our large resource of manufactures allows us to find the perfect solution to your needs! Typically, we can offer multiple purchase, rental or leasing options as well. We would encourage you to speak with our team before making any purchase online as nearly 60% of our customers have had negative experiences resulting in loss of capital, funds and even the entire unit sometimes. Our goal is to provide the best possible solution to you, that meets your needs and criteria. Often times we can have equipment delivered and installed in anywhere from 24-72 hours.

We love your team, how can we support you?

Awe thanks! you’re going to make us blush! .... well there it goes, we are officially blushing. Honestly taking care of our customers and delivering excellence to them is really what we live for! But if you would like to offer some additional support please feel free to review us on Google, Facebook, Angieslist, YP.com or any other site. As well we would love to post your review, you can send it to us Via Email if you would like as well! Thank you, your awesome!

Do you offer discounts?

Yes! typically discounts are given to Relgous facilaties and contractual customers. We are also interested in offering discounts and promotions through our social media and email marketing. If you would like to know please contact on Facebook, Email, chat down below or call (513) 321-6847

Contact

(513) 321-6847 / 1-800-626-6847

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