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Introduction
Searching for equipment has never been easier, but ensuring you buy the right equipment has only grown more complex. A simple Google search for your desired equipment type yields an overwhelming number of options, ranging from affordable to exorbitantly priced. But how do you know which one is best? Critical questions arise, such as which manufacturers cover warranties fully and what actions might void them. Relying solely on price or manipulated online reviews might lead you into a world of frustration. In today's economy, every penny counts. This article will discuss key metrics to ensure you set yourself up for success with the right food service equipment.
What is the Goal of Your Equipment?
Before making a purchase, define the purpose of the equipment:
Is it for personal use or business?
Is it critical to your operations, a backup, or merely a luxury item?
How long can you operate without it?
Are you consistent with cleaning and maintenance?
Have you calculated your utility costs, as some devices can escalate these fees significantly?
What does the environment look like where you'll place the unit?
These considerations are vital for making an informed decision.
Two Choices: Buy Online vs. Buy Local
Buy Online
The allure of the "click and ship" method seems appealing, but is it truly convenient, or simply an illusion? Although it appears easy to procure equipment online, this choice may not accommodate your specific needs adequately.
Buy Local
Conversing with local dealers may take more effort upfront, but it often results in customized options and established relationships that can prove invaluable over time. Establishing a connection with a local partner offers advantages that can enhance your operational efficiency.
Price
The initial price of a unit is merely the tip of the iceberg. Other costs will emerge, some during the warranty period and others after. Understanding common failure points is essential. Investing in quality equipment may save you money in the long run. For example, while one unit might cost one-third the price of another, you could end up purchasing five of the cheaper units over the lifetime of a more durable, high-quality unit.
Quality of the Unit
In the food service industry, the best quality doesn't just mean fewer problems. It also involves post-sales support. Quality units use superior parts, but issues can arise with any equipment. Consider where the unit is made and the reputation of the brand when assessing quality.
Manufacturer Considerations
Brand history and warranty are pivotal factors when selecting equipment. In recent years, numerous manufacturers from Asia, Europe, and South America have entered the market, but how do you discern between established brands and fly-by-night operations?
Key Indicators of a Reliable Manufacturer:
A legitimate website, preferably backed by a longstanding presence in reputable regions.
Specialization in specific equipment genres, enhancing reliability.
Regional offices or a global presence, which often indicates solid support networks.
Local service networks and authorized service representatives are crucial; a manufacturer without a support network may compromise the longevity of your equipment.
Post-Sales Support
Often, the purchase is just the beginning. Installation is critical, and improper installation is a common reason for warranty denial. Key considerations include delivery logistics, setup requirements, and ongoing support and maintenance.
Warranty Considerations
Your equipment's warranty can be a lifeline during repairs. It's essential to understand that warranties differ significantly between brands—not all warranties are created equal. Key considerations include:
The origin of the equipment, which affects parts availability.
The manufacturer's leniency regarding local parts sourcing to minimize downtime.
The existence of a certified service network for effective post-sales support.
Conclusion
Choosing to engage a local equipment provider, like Otis Refrigeration Service, Inc, offers significant advantages in identifying and mitigating potential problems with your operational needs. Leveraging a team that not only sells but also installs, warranties, services, and eventually replaces equipment can lead to long-term savings and enhanced ROI. While purchasing online may seem efficient initially, understanding the nuances of ownership can inform a much more rewarding experience with local service providers.
About the Author
Joshua is a 4th generation owner-operator at a 90+ year-old food equipment and HVAC dealer and contractor. With a broad industry background, he manages day-to-day operations, customer relations, service work, and more. Focusing on customer success, Joshua takes pride in his team's commitment to excellence.
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By acknowledging the importance of partnerships and informed decision-making, you can optimize your business’s equipment choices effectively. For further inquiries about equipment service or support, feel free to visit Otis Refrigeration or connect with us on Facebook. #OtisRefrigeration #IceMachineService #FoodServiceEquipment #CincinnatiRegion #RestaurantService #WalkInService #HotelService #FryerService #GrillService #IceCreamMachineService #ConvenienceStoreService
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