Otis's Full Circle Service Solutions

Full Circle Service for Food Service Equipment

Since 1935, Otis Refrigeration Service, Inc. has been delivering top-tier solutions tailored to maximize your ROI, minimize downtime, and ensure the best production and cost efficiency. Our Full Circle Service Program covers every aspect of your food service equipment needs, from refrigeration and cooking equipment to kitchen essentials and HVAC systems. With nearly a century of expertise, we’re committed to being your partner in success. Let us help you build a future of reliability and performance.

Full Circle Service

At Otis Service Inc., we believe exceptional service is about more than just providing a product. Our Full Circle Service Program is a complete solution, where each segment supports the others to build a comprehensive package. This approach helps customers maximize ROI by reducing expenses while increasing production and uptime. Here's how our unique full circle service delivers on what matters most to you, no matter where you join us, each segment ensures the best success for your equipment.

Sales: Tailored Solutions for Your Needs

Our journey with customers begins by identifying the perfect solutions tailored to your specific requirements. Whether it is refrigeration systems, cooking equipment, kitchen essentials, or HVAC systems, Otis ensures that every unit aligns with your operational goals and budget constraints. Beyond selecting the right equipment, we leverage our industry knowledge to evaluate manufacturers’ supply chains, warranties, and technical support. By purchasing through Otis, you’ll also benefit from our guarantee that your warranty starts when you receive your unit, not while it’s sitting in a warehouse. Financing options are available to make your investment is protected from day 1.

Installation: Protecting Your Investment

Improper delivery and installation is the leading cause of equipment failure and warranty denial. That’s why Otis employs trained technicians to meticulously inspect and install every unit—whether it’s a commercial oven, HVAC system, or refrigeration unit—to factory specifications. From the moment your equipment is delivered, we take steps to safeguard your investment, ensuring efficient operation and maintaining your warranty coverage. Proper installation is the foundation for maximizing performance and minimizing future issues.

Warranty: Expert Navigation for Maximum ROI

Not all warranties are created equal. Some manufacturers provide stellar support, while others may leave you waiting for parts or answers. As the region’s leading warranty specialists, we have unmatched expertise in understanding and navigating warranties for all types of food service equipment. Our team ensures your equipment remains protected, allowing you to maintain uptime and achieve optimal ROI. By working with Otis, you gain access to the best warranties on the market and the peace of mind that comes with reliable coverage.

Maintenance: Ensuring Longevity and Efficiency

Routine maintenance isn’t just recommended—it’s often a requirement for maintaining warranty compliance. At Otis, we emphasize preventative care, using our skilled technicians to perform regular inspections and upkeep. Maintenance helps identify potential issues before they escalate into costly failures and keeps your refrigeration units, cooking equipment, and HVAC systems running at peak performance. Think of it as routine check-ups for your food service equipment—an essential service for longevity and efficiency.

Service: Rapid Response When You Need It

Despite the best preparations, emergencies can happen. Otis’s Full Circle Service includes 24-hour emergency support, priority dispatching, and discounted rates for our customers. With factory-trained technicians and a comprehensive network of manufacturer partnerships, we’re equipped to handle any challenge. When downtime isn’t an option, trust Otis to get you back on track quickly and effectively, whether it’s a refrigeration repair, HVAC emergency, or cooking equipment malfunction.

Replacement Plan: Planning for the Future

Our commitment to your success doesn’t end with service. When it’s time to replace your equipment, Otis provides expert guidance to help you make informed decisions that align with your operational needs and budget. By planning ahead and working with our team, you can minimize disruptions and maximize the return on your investment. We utilize our experience with your unit, our extensive knowledge of similar units, manufacture history, and environmental aspects to keep you informed when repairs will finally outweigh the future production of your unit. Our Full Circle Service ensures that your systems remain efficient and cost-effective for years to come.

Bonus: Budget and planning though financing

Otis has great financing options available for qualified customers, so rest easy knowing that even when its time for another investment our team is here to help find solutions for you.

Your Partner in Food Service Excellence

With our Full Circle Service Program, Otis Service Inc. is more than just a service provider—we’re your partner in success. From sales to replacement planning, every segment of our strategy is designed to deliver the highest ROI, most uptime, and least cost of ownership. Let’s build a future of reliability and performance together. Contact us today at 513-321-OTIS (6847) to learn more about how we can support your business. For further inquiries about equipment service or support, feel free to visit Otis Refrigeration or connect with us on Facebook. #OtisRefrigeration #IceMachineService #FoodServiceEquipment #CincinnatiRegion #RestaurantService #WalkInService #HotelService #FryerService #GrillService #IceCreamMachineService #ConvenienceStoreService